FAQs

We are based in Hove, and are currently only accepting collection and delivery orders within the Brighton and Hove area!
Simply build your box of 5 cookies, choose your delivery or collection option, and complete your order. Cookies are ready for collection/delivery on the day stated.
Whether you love our Biscookie or OG Choc Chip, feel free to select it 5 times. Your box, your choice.
We deliver to Brighton (BN1, BN2), Hove (BN3), Portslade (BN41, BN42), and Shoreham (BN43). Delivery is £3 within these postcodes. If you're outside this area, you can still collect from our Hove based bakery for free.
Delivery is £3 for all orders within our delivery area (Brighton & Hove postcodes). Collection from our bakery is completely free.
We bake all pre-orders fresh on the day of your delivery or collection date. This ensures you receive the freshest, most delicious cookies possible.
Our cookies are best enjoyed within 3 days of delivery. Store them in an airtight container at room temperature to maintain their magical freshness.

For maximum flavour, warm your cookies for 15 seconds or less.
Please refer to our allergens page

We are based in Hove, and are currently only accepting collection and delivery orders within the Brighton and Hove area!
Whether you love our Biscookie or OG Choc Chip, feel free to select it 5 times. Your box, your choice.
Delivery is £3 for all orders within our delivery area (Brighton & Hove postcodes). Collection from our bakery is completely free.
Our cookies are best enjoyed within 3 days of delivery. Store them in an airtight container at room temperature to maintain their magical freshness.

For maximum flavour, warm your cookies for 15 seconds or less.

Simply build your box of 5 cookies, choose your delivery or collection option, and complete your order. Cookies are ready for collection/delivery on the day stated.
We deliver to Brighton (BN1, BN2), Hove (BN3), Portslade (BN41, BN42), and Shoreham (BN43). Delivery is £3 within these postcodes. If you're outside this area, you can still collect from our Hove based bakery for free.
We bake all pre-orders fresh on the day of your delivery or collection date. This ensures you receive the freshest, most delicious cookies possible.
Please refer to our allergens page

Contact us at support@enchantedcookies.co.uk as soon as possible. We'll do our best to accommodate changes, though this depends on our baking schedule.
Yes! Simply add multiple boxes to your cart. Each box contains 5 cookies of your choice.
We'll leave your cookies in a safe place if you're not home. You can add delivery instructions in the special requests section at checkout. Please remember to leave your contact details so we can inform you about delivery times.
Not yet, but we're working on it! Follow us on Instagram @enchanted__cookies or @enchantedcookies_ on TikTok for updates on gift packaging options.
Absolutely — we cater for corporate gifts, parties, shops and events. For bulk or custom orders, please email us at hello@enchantedcookies.co.uk.
As our cookies are freshly baked food products, we don’t offer returns. However, if there’s any issue with your order, contact us and we’ll make it right.
All our cookies are Halal-friendly.

We don’t currently offer vegan or gluten-free options, but we are testing recipes for future drops. Keep an eye on our socials for updates!
Yes! We love collaborating with foodies, creators, and local influencers who share our passion for great cookies.

If you’d like to work with us, please email hello@enchantedcookies.co.uk or message us on Instagram with your media kit or TikTok handle.

Contact us at support@enchantedcookies.co.uk as soon as possible. We'll do our best to accommodate changes, though this depends on our baking schedule.
We'll leave your cookies in a safe place if you're not home. You can add delivery instructions in the special requests section at checkout. Please remember to leave your contact details so we can inform you about delivery times.
Absolutely — we cater for corporate gifts, parties, shops and events. For bulk or custom orders, please email us at hello@enchantedcookies.co.uk.
All our cookies are Halal-friendly.

We don’t currently offer vegan or gluten-free options, but we are testing recipes for future drops. Keep an eye on our socials for updates!

Yes! Simply add multiple boxes to your cart. Each box contains 5 cookies of your choice.
Not yet, but we're working on it! Follow us on Instagram @enchanted__cookies or @enchantedcookies_ on TikTok for updates on gift packaging options.
As our cookies are freshly baked food products, we don’t offer returns. However, if there’s any issue with your order, contact us and we’ll make it right.
Yes! We love collaborating with foodies, creators, and local influencers who share our passion for great cookies.

If you’d like to work with us, please email hello@enchantedcookies.co.uk or message us on Instagram with your media kit or TikTok handle.

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