Got questions?
FREQUENTLY CASTED SPELLS.
Everything you need to know before ordering your Enchanted Cookies.
Ask us anything →Ordering
Head to our Build Your Box page, choose your cookies, and add them to your bag.
Absolutely. If you want five of the same cookie, we fully support that. Your box, your rules.
Yes. Simply add multiple boxes to your bag. Each box can have its own cookie selection.
Our cookie boxes make a perfect gift. You can also add a gift message at checkout where available.
Yes. We can help with events, corporate gifting, wholesale and larger orders. Email hello@enchantedcookies.co.uk with what you need.
Delivery & Collection
We currently offer local delivery across Brighton & Hove and nearby areas shown at checkout.
Yes. Collection is available from our Hove kitchen. Select collection at checkout if available for your postcode/order.
Yes, where available. Orders placed before 12pm can qualify for same-day delivery or collection. Orders placed after 12pm are usually prepared for the next available day.
Delivery costs are shown at checkout based on your location and order.
Add delivery instructions at checkout. If you are not available, we may leave the order in a safe place if suitable.
The Cookies
We are based in Hove, Brighton & Hove. Every cookie is handmade in small batches.
They are best enjoyed within 3 days. Store them in an airtight container at room temperature.
For maximum gooeyness, warm your cookie in the microwave for around 10–15 seconds.
Yes, our cookies are made using Halal-suitable ingredients.
Not currently, but we are always testing new recipes and future drops.
Yes, our cookies may contain or come into contact with common allergens including gluten, milk, eggs, nuts, peanuts and soya. Please check our allergens page before ordering.
Business
Because our cookies are freshly baked food products, we cannot accept returns. If there is a problem with your order, contact us and we will do our best to make it right.
Yes. We love working with food creators and local influencers. Email hello@enchantedcookies.co.uk or DM us on Instagram.
Yes. For cafés, coffee shops, events or wholesale enquiries, email hello@enchantedcookies.co.uk.
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Still have questions?
We are always happy to help. Reach out and we will get back to you as soon as we can.